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Search experiments, large and small


In my previous post, I described the components of your web search experience and the principles behind creating a great search experience. There are complex algorithms underlying simple features such as spelling correction and the two line snippets...
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For Internet Companies, Profits Are Inversely Prop


Internet companies are slowly beginning to realize that more eyeballs don't necessarily translate into more advertising dollars and what really matters is the location of these...
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How to Download Images from an Outlook Email


Learn how to download and save pictures that may be embedded inside an HTML formatted email message in Microsoft Outlook: I donít understand why but Microsoft Outlook doesnít provide an easy mechanism for users to download images that may be...
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Training Presentation for Building Google Friendly


The webmaster team at Google has put together this 20 minute video presentation with tips on how to improve your site's presence on Google and how to deal with common issues like duplicate content, fluctuating PageRank, image search,...
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Traditional CRM vendor fights back


Traditional CRM vendor fights back by integrating SharePoint, Outlook.† Microsoft may be engaged in a price war with Salesforce.com, but traditional server-based CRM vendors have hardly rolled over and cried uncle.† Today, CDC Software announced...
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Whatís a Design Strategy look like?


Designers often talk about the results of their work, and even about the design process, but what we donít often talk about is the careful framing of a project that allowed us to do the great work in the first place. When working with organizations...
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