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CRM and improving order fulfillment...


As I’ve touched on in previous posts, the art of getting value out of CRM is to embed key business processes within the technology. While a lot of attention gets paid to sales and marketing processes, ‘downstream’ areas, such as order fulfilment,...
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Aurora: What Is Internet’s Atomic Level?


For most casual web users today, the smallest thing on the Internet is a web page. This is the element that a user can recall via a URL, store in a bookmark or forward to another user. Sure, there’s sub-elements of a page such as the text or an...
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Carrying Rocks or Building a Castle


What does it take to truly build something? Plans? Yes, plans are important. Materials and People? People are the most important factor when building anything. Before you can start to look at plans and gather materials, your people must be motivated...
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The Most Popular Social Bookmarking Services


If you ever wanted to know how people are storing or sharing content on the web, this graph says this all. It shows a list of most popular social services that are used by netizens to share or save web pages. ...
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Avoiding the Hidden Costs of Cloud Computing


George Lawton recently provided a post describing how "as with SOA, some development costs obscured by cloud computing." He extensively quotes iTKO’s John Michelsen and this is greatly appreciated. George writes that while cloud computing holds...
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Lessons from the Holiday Season: Optimize


Everyone puts on a little weight during good times – vacations and holidays are notorious times for over eating, relaxed behavior and good feelings. Well for businesses, the vacation has come to an abrupt end. After years of easy credit and a...
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